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OS Model Builder – How to add 3D Model Files
Question: Can you add real world 3D Model files into your Infraworks Model?   Answer: Yes. Infraworks allows you to ...
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OS Model Builder - I am having trouble accessing the OS Model Builder application what may be the cause?
Question: I am having trouble accessing the OS Model Builder application what may be the cause? Answer: The OS M...
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OS Model Builder - Why are some of the building heights set to 6 metres?
Question: Why are some of the building heights set to 6 metres? Answer: Building Height Attributes (BHA) within ...
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OS Model Builder - In Infraworks why are some of the Data Sources greyed out when I try to Refresh them?
Question: In Infraworks why are some of the Data Sources greyed out when I try to Refresh them? Answer: The Data...
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OS Model Builder - Can I use the OS Model Builder to download MasterMap only?
Question: Can I use the OS Model Builder to download MasterMap only? Answer: Not currently. The application will...
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OS Model Builder - I have typed a location in the Search box but my map is not moving to that location?
Question: I have typed a location in the Search box but my map is not moving to that location? Answer: Having ty...
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OS Model Builder - What is the cost of the OS data?
Question: What is the cost of the OS data? Answer: The cost of the data after the initial 14 day trial, is £175 ...
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ReportIt Admin Forms – Selectable Data Layers  
Question When should I choose to make a Data Layer Selectable or not?   Answer Using the Data Layers > Data Layer...
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ReportIt Admin Forms – Accreditation and Copyright
Question How can I add accreditation or copyright statements into a ReportIt Incident map?   Answer In ReportIt A...
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MapThat Admin Forms – Rename Baselayer Category
Question How can you rename the Baselayer Categories for MapThat?   Answer In order to rename the title of the Ba...
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MapThat Admin – Create Spatial Index
Question I would like to speed up the rendering of layers in MapThat, how do I create a Spatial Index in SQL Server? ...
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MapThat – Area Search Using Coordinates
Question Is it possible to undertake an area buffer from a specified pair of coordinates?   Answer Yes, the MapThat A...
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MapThat Admin – Scale Printing on Two Servers
Question What settings do I need to apply in order to create SCALE Print PDF output files on two MapThat Servers?   A...
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MapThat Admin – Geometry (Make Valid) Error Message
Question When displaying a MapThat layer from a SQL Database I am getting a Geometry error message that states cannot...
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MapThat Admin – MyCommunity Data Tables Are Not Showing
Question: Why are the Data Table Results not showing in the MapThat MyCommunity Tool?   Answer: The MapThat MyCommuni...
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MapThat Admin – MyCommunity Overview Admin Forms Error
Question: The MyCommunity Overview Admin Forms are not opening, how can I resolve this?   Answer: The MyCommunity Ove...
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MapThat Scale Print Admin – Point Data Layers are Not Printing
Question: The Scale Print jobs fail when I try to Print Point Data Layers.   Answer: MapThat’s Scale Print tool uses ...
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MapThat Admin Forms – PostGIS DataLayers not displaying
  Question How can I successfully show X and Y data from PostGIS as a DataLayer within MapThat?   Answer If your X a...
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MapThat Admin – Spatial Importer Error
Question: How can I resolve the following error message in MapThat when using the Spatial Importer Tool? Access to ...
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MapThat Admin Forms – MapThat Drawing Tools not Saving new Features
Question: I have created a new feature using the MapThat Drawing Tools and added attributes, however when I choose to...
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OS Model Builder - I don’t have Infraworks but would be interested in trying it, how do I go about this?
Question: I don’t have Infraworks but would be interested in trying it, how do I go about this? Answer: A trial ...
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OS Model Builder- Is it possible to edit the building height attributes?
Question: Is it possible to edit the building height attributes? Answer: Where Building Height Attributes are no...
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MapThat Admin Forms – Windows Authentication
Question How do you setup Windows Authentication for MapThat’s login screen?   Answer To enable your MapThat in...
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OS Model Builder - What is the accuracy of the Imagery supplied by OS Model Builder?
  Question: What is the accuracy of the Imagery supplied by OS Model Builder? Answer: The accuracy of the OS Im...
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ReportIt Admin Forms – Information Bubble URL Param
Question What is the URL Param on the Information Bubbles admin page?   Answer The Layer Attributes Use URL Param...
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MapThat Admin Forms – Copy to Clipboard
Question How do you setup the Copy to Clipboard options in the MapThat Spatial Bookmarks?   Answer MapThat’s Spatial ...
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ReportIt Admin Forms – Boundary Check
Question How can I stop users reporting incidents outside of my area?   Answer Admin users can create (and edit) ...
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ReportIt Admin Forms – Reporting or Contextual mapping
Question How can you determine if a ReportIt map is used for reporting or simply as a contextual map?   Answer Re...
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ReportIt Admin Forms – Incident map location
Question How do I set the map centre and zoom level for an Incident map?   Answer Using the Incidents > Incident ...
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OS Model Builder - Where can I get support for the OS Model Builder Application?
These faq’s have been compiled from the most popular questions that we have been asked regarding the OS Model Build...