By Garry Stockton
When you launch your Autodesk Desktop Connector you get the error message that says:
'Autodesk Desktop Connector is shutting down. Unable to load a valid configuration for application Bridges'.
To get around this this issue you need to delete the Microsoft Crypto folder because information inside of that folder has become corrupted.
The Crypto folder is located in the C:\Users\your user profile folder\AppData\Roaming\Microsoft.
NOTE: The AppData folder is a hidden folder. You can go to Microsoft's steps here how to show hidden folders.
Once that folder is deleted, launch the Autodesk Desktop Connector again.
Alternatively, Autodesk also has another solution:
Error: "Autodesk Desktop Connector application failing to initialize" when opening the application
Just follow the steps below to resolve the initialise error message:
- Hold down the Windows key and press 'r'.
- In the "Run" dialog that pops up, type "services.msc" (minus the quotes) and press Enter.
- In the window that pops up, look for the entry named "Autodesk File System Monitor Service".
- Double-click on the entry.
- If the "Service Status" is "Stopped", try clicking on the "Start" button on this dialog.
- Status should now show as "Running".
- Try starting Desktop Connector again, this time it should open successfully.
You can also update your Autodesk Desktop App
You may find when you open the Autodesk Desktop App, it is either blank or says all updates are installed and you know there are additional updates for your software available. This may be due to the App not being up to date.
To resolve this issue, you will need to uninstall the Desktop App and Reinstall the newest version from Autodesk.
To Uninstall:
1. Right Click on System Tray Icon > Exit Desktop App
2. Open Task Manager > Services > Stop AdAppMgrSvc
3.In Task Manager > under the "Processes" tab right click on "AdAppMgrSvc.exe" and choose "End Process"
4. In the Windows Control Panel uninstall the Autodesk Desktop App from the "Uninstall or change a program" menu
Then re-install using the latest version from the online portal:
www.autodesk.com/desktop-app
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